Frequently Asked Questions
Discover everything you need to know about our fine jewelry collections and services.
What materials are used in Sophie Bille Brahe jewelry?
Each piece is crafted using 18K yellow gold and high-quality Top Wesselton VVS diamonds or fine freshwater pearls, ensuring the highest standards of luxury and durability.
How long does international shipping take?
We offer worldwide shipping via express courier. Delivery typically takes 2-5 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of receipt. Please note that custom-made pieces and earrings are non-returnable for hygiene and production reasons.
How should I care for my jewelry?
To maintain the luster of your gold and pearls, avoid contact with perfumes, lotions, and water. Clean gently with a soft, lint-free cloth and store in the provided velvet pouch.
Are your diamonds ethically sourced?
Yes, we are committed to ethical practices. All diamonds used in our collections are sourced from suppliers that comply with the Kimberley Process, ensuring they are conflict-free.
Can I request a custom size for a ring?
Many of our rings can be ordered in custom sizes. Please contact our concierge team before placing your order to discuss specific sizing requirements and lead times.